Privacy Policy
Last Updated: 28-Aug-2024
At 3diot.tech, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our 3D printing services and visit our website.
1. Information We Collect
1.1 Personal Information We may collect the following types of personal information when you use our services:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Billing address, and payment history.
- Account Information: Username, password, and account preferences.
- Design Files: 3D models and associated data submitted for printing.
- Usage Data: Information about how you interact with our website, including IP address, browser type, and browsing behavior.
1.2 Non-Personal Information We also collect non-personal information such as technical data and usage statistics through cookies and other tracking technologies.
- Canvas Fingerprinting: We use canvas fingerprinting to collect information about how your browser renders certain graphical elements. This technique allows us to identify your browser’s unique characteristics and helps prevent fraudulent activities.
- Font Detection: We detect the fonts installed on your system to further identify your browser and device environment. This data is collected to assist with improving the user experience and preventing abuse.
- WebRTC Data Collection: To identify potential misuse and improve security, we may collect information about your local IP address using WebRTC (Web Real-Time Communication) technology. This helps us detect suspicious activities like fraud or abuse from specific networks.
- Browser-Specific Data: We collect general information about your browser and device.
- ETag Tracking: We use ETags (entity tags) to track how you interact with our website across different sessions. ETags are small pieces of data that help us identify whether you have visited our website before, even if cookies are cleared.
- Cookies and Sessions: We use cookies and sessions to store data that helps improve your experience on our website. Cookies are small files that are stored on your browser and allow us to remember your preferences, such as language settings or session status.
2. How We Use Your Information
2.1 Providing Services We use your personal information to provide and improve our 3D printing services, including processing orders, managing your account, and delivering products.
2.2 Communication We may use your contact information to send you updates, promotional offers, and other relevant information. You can opt out of these communications at any time.
2.3 Security Your personal information is used to enhance the security of our services and prevent fraudulent activities
2.4 Legal Compliance We may use your information to comply with legal obligations, respond to legal requests, and protect our rights and interests.
3. How We Share Your Information
3.1 Third-Party Service Providers We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and IT service providers. These parties are obligated to protect your data and use it only for the purposes specified by us.
3.2 Legal Requirements We may disclose your personal information if required by law or in response to valid legal requests from public authorities.
3.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
5.1 Access and Correction You have the right to access, correct, or delete your personal information. You can do this by logging into your account or contacting us directly.
5.2 Data Portability You may request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.
5.3 Opt-Out You have the right to opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us.
5.4 Withdrawal of Consent If you have provided consent for the processing of your personal information, you have the right to withdraw that consent at any time. However, withdrawing consent may affect your ability to use certain features of our services.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver targeted advertisements. You can control cookies through your browser settings, but disabling them may affect your experience on our website.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own, where data protection laws may differ. We ensure that any such transfers comply with applicable data protection laws and that your information remains protected.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the updated effective date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions or concerns about these Terms, please contact us at: